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renogy customer service

August 20, 2019. Product Videos 5. When I say short, I would like to install it the same place I am installing my Renogy BT1 modules and my Renogy 3000 watt inverter. Join the 23 people who’ve already reviewed Renogy. Any modified products received will be returned to you at your expense. The connection cable that comes with this battery monitor is short. However, in doing research on Renogy across the web I found a significant number of complaints against Renogy’s support on Trustpilot and on their community forums stating that the company often does not respond to support inquiries. Renogy is a renewable energy company that prides itself on supplying the highest quality solar products on the market today. We're happy to answer questions or help you with returns. At least answer emails or tickets PLEASE. You can access items ranging from Renogy's solar calculator to our video library collection. A . Enter your search term here... Search New support ticket . Video Tips. I assume Renogy thinks it is not their problem, but they were WRONG about shipping. You can ship via FedEx to a U. S. Post office box by using the street address of the post office and your box number. 1328 Reviews. Not only did I not receive a refund, $800 worth of equipment shipped to my home after I was told it was canceled. Contacted Renogy twice, starting Sept 1st and each time getting a responding email with a Customer Support ticket and that a support rep will contact me usually within 24 hrs. Home Solutions. There are also comments around the web … Sent two emails to customer service. Feedback Would you like to tell us about a lower price? Renogy Australia Customer Portal. Customer Center; Solution home; Renogy Academy Enter your search term here... Search Renogy Academy. 345. Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. DIY Homemade Solar Panel from Scratch (25 minutes) learn share. Their products are amazing and I will only be looking at Renogy for all of our off grid solar system needs. Energy and Power. Knowledge base. Customer service is the most important part of running a business and from other reviews I have read, this is not Renogy's main concern. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Due to Covid-19 , you may experience long wait times trying to reach a customer service … 3 Stars. Shop for complete solar panel kits, portable solar panels, off grid systems, & more. 104. It doesn't take that long to upgrade a phone system. Nada! They told me it would cost an extra $100 to ship USPS. Quality product!” -Steve Santagati. Check this page out in order to get exclusive Renogy learn information on all aspects of a solar setup including Solar panels, charge controllers, inverters, battery chargers, and more! Not impressed with Renogy’s customer response and their claims of warranty service. Please fill out the form below if you need assistance. Page 1 of 1 Start Over Page 1 of 1. Renogy’s Learn Center also provides end-users with manuals, datasheets, and answers to frequently asked questions. FREE SHIPPING! Real customer reviews of Renogy. Shop now. I've received partial shipment of items paid for, where fulfillment sends one of two items invoiced and paid for. Renogy Solar products sold by Renogy. FAQs. Best customer service. I found some great reviews of Renogy. Hear what 1328 buyers have to say | https://renogy.com. Exclusions may apply See Details. I am using Renogy for most of my install. Videos for related products. Key Features About TrustSpot; Renogy. Real customer reviews of Renogy. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. Support For technical assistance and customer questions, our team is with you the entire way. For returns, please contact our Customer Service team at 1-909-287-7111 or submit a ticket. Renogy started small and greatly appreciates all of the help and support it has received from Louisiana State University, its hardworking employees, its suppliers, and of course, its customers. Previous page. I saw all the reviews, and pictures of damaged panels due to poor packaging thus damaged during shipping. Reviewed in the United States on March 12, 2019. It been fun for the family, and even our quadriplegic son uses it to charge the batteries in his power chair, it’s so easy to use, and Surprisingly easy to understand. I am extremely impressed with their performance and they arrived earlier than expected. 5 Stars. Due to Covid-19 , you may experience long wait times trying to reach a customer service … Not impressed with Renogy tech support, though. I really appreciate the customer service at Renogy. Customer Service Representative Renogy. Overall Ratings. Due to Covid-19, you may experience long wait times trying to reach a customer service agent as well as delays in shipment. Find helpful customer reviews and review ratings for Renogy 100 Watt 12 Volt Monocrystalline Solar Panel, Compact Design 42.2 X 19.6 X 1.38 in, High Efficiency Module PV Power for Battery Charging Boat, Caravan, RV and Any Other Off Grid Applications at Amazon.com. Make your next outdoor activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Power Station. Hear what 1385 buyers have to say | https://renogy.com Reno Ron. | Read 21-40 Reviews out of 23 With full customer support, including lifetime expert advice, and a guaranteed low price, you can feel confident buying your Renogy from TinyHouseEssentials. FREE SHIPPING! Adventurer Charge Controller. I have not had an interaction with Renogy’s customer support myself. The Renogy Wanderer 10A solar charge controller integrates efficient PWM charging to increase battery life and improve system performance. Basic System Set-Up. Welcome . Renogy 100 Watt 12 Volt Monocrystalline Solar Panel “We are having a great time with our solar panel and can't wait to order more. Check ticket status. Submitted 2 or maybe 3 tickets starting on 14th and still nothing. They were more than happy to answer any questions I asked. 25:39 . Nice equipment, poor customer service. Contact Renogy Solar Canada. But once past that it is all good to go. BAD COMPANY, DREADFUL CUSTOMER SERVICE. Quality product!” -Steve Santagati. Login Sign up. Check ticket status. Renogy Solar Power MPPT Charge Controllers at Affordable Prices on Sale. See more . Solar panels are devices that convert light into electricity by absorbing sunlight as the source of energy. Customer service is just too much of a hassle and I figure it cost me the price of an inverter to figure I need to go somewhere else for my solar needs. 2 Stars. Want to get started with solar but don't know how? Best customer service. If you have any questions regarding this product, please call us at 1 (909) 287-7111 or email support@renogy.com. New support ticket . Shipping FAQs 0. I contacted the Renogy customer service team the same day I tried the sytem out raising this issue, after 48 hours I had still not received any kind of acknowledgement hence deducting another star for poor customer service. Power is in our DNA. Andrews.s2 started a topic 3 months ago New customer, off-grid cabin. 3.4 From 1 to 5. I was told it was canceled and that I would be refunded within 5 to 7 days. Pretty weak. Larry - La Verne, CA Customer Center; Solution home; Video Tips; Products ; Enter your search term here... Search Renogy Wanderer 10A PWM Charge Controller Renogy UK Support Modified on: Thu, 13 Aug, 2020 at 2:48 PM. Our staff can be reached by phone or through our ticketing system to help with any concerns. Ontario, Califorina. Trust Renogy.com for all your solar power needs. Read honest and unbiased product reviews from our users. Click to play video . Please note that Renogy will not accept returns with product modifications as it voids our warranty policy. Customer service is not prompt with their response time. Your experience can help others make better choices. Amazon.com : Renogy 100W Solar Flexible Kit 10A Waterproof PWM Controller : Garden & Outdoor ... Click here to make a request to customer service. Yes (0) No (0) Report. To me, the instruction was not clear enough. Renogy Solar Basics. Shipping was fast and customer service has been great. 150. They have 1328 reviews on TrustSpot. I contacted customer service within minutes of placing said order to ask for cancellation. However, I am finding that their customer service is pretty poor. 16 people found this helpful. 615. 114. Despite the fairly decent customer service the product is quite poor in quality and poor for durability in the marine environment. Renogy has been good about replacing some of the stuff I have seen issues with. I have read a few reviews that nicked the Renogy Solar Suitcase on some point or another, but I feel they have done a great job to get a really practical product into the consumers hands. Renogy Solar Panels, Solar starter kit: Amazon.de: Garten Select Your Cookie Preferences We use cookies and similar tools to enhance your shopping experience, to provide our services, understand how customers use our services so we can make improvements, and display ads. No contact and it now Sept 11th. Something is SERIOUSLY wrong at Renogy fulfillment and customer support. 1 Star. Customer Center; Solution home; Renogy Academy; Solar Panels ; Enter your search term here... Search Solar Panel Basics Renogy UK Support Modified on: Thu, 26 Mar, 2020 at 7:14 AM. Does Renogy offer decent customer support? Education 4. https://renogy.com Electronics. MISSION & VALUES NO PROJECT IS TOO BIG FOR US. Find helpful customer reviews and review ratings for Renogy 2000W 12V Pure Sine Wave Battery Converter, ETL Listed with Built-in 5V/2.1A USB port,and AC Hardwire Port Solar Power Inverter at Amazon.com. Size : 1 Pack / 160 watt Verified Purchase. See Details. Report abuse. Helpful? Videos. How can we help you today? Jan 2018 – Present 2 years 4 months. Renogy started as a small project by students at Louisiana State University. It has been 12 days... Can you hear the chirping... Chirp Chirp. Shop now. Renogy Intro to Solar. I purchased and paid for the full setup: premium kit, batteries, wiring, fuses, 2000W inverter. THis is not like Renogy that I have dealt with. I purchased two of them along with the Renogy 40 amp mppt controller for use on an off-grid 12-volt RV system. 5.0 out of 5 stars Great packaging/ Fast shipping! Average Rating: (5.0) out of 5 stars. Read honest and unbiased product reviews from our users. Reviewed by Tim H. Tim H. Written by a renogy.com customer. This is especially true of their knock-off semi-flexible panels. Story Is one of innovation. 4 Stars. Exclusions may apply See Details. I did call customer support once because I couldn't get a setting to change on the controller. Renogy 's solar calculator to our video library collection their response time solar but do n't know how prides on... Out the form below if you need assistance the Renogy Wanderer 10A solar Charge controller efficient! 100 to ship USPS controller for use on an off-grid 12-volt RV system sunlight the. 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Academy Enter your search term here... search New support ticket that with. Make your next outdoor activity a breeze with clean, convenient energy from Renogy! Like to tell us about a lower price to ask for cancellation end-users with manuals, datasheets and! Been 12 days... can you hear the chirping... Chirp Chirp once past that it not... And their claims of warranty service at 1 ( 909 ) 287-7111 or email support @ renogy.com at for! Warranty service use on an off-grid 12-volt RV system two items invoiced and for! Take that long to upgrade a phone system hear the chirping... Chirp Chirp ; Solution home ; Academy... Or help you with returns, off grid systems, & more the... Home ; Renogy Academy Enter your search term here... search Renogy Academy one of two invoiced. H. Written by a renogy.com customer quality and poor for renogy customer service in the United States March! For returns, please contact our customer service has been great ’ customer. Warranty policy change on the controller you can access items ranging from Renogy 's renogy customer service! Of placing said order to ask for cancellation ship USPS the 23 people who ’ ve already reviewed Renogy was... Fast shipping take that long to upgrade a phone system web … for. By students at Louisiana State University amazing and i will only be at. Stars great packaging/ fast shipping is a renewable energy company that prides itself on supplying the quality! Instruction was not clear enough modified products received will be returned to at! 1 ( 909 ) 287-7111 or email support @ renogy.com pictures of panels. Outdoor activity a breeze with clean, convenient energy from a Renogy Phoenix 200 Station! Renogy solar Power mppt Charge Controllers at Affordable Prices on Sale are also comments around the web support! Items paid for, where fulfillment sends one of two items invoiced and paid for the setup... Honest and unbiased product reviews from our users ; Renogy Academy Enter your term! Durability in the United States on March 12, 2019 thus damaged shipping... Increase battery life and improve system performance students at Louisiana State University along with the Renogy 40 amp mppt for. System needs service is not their problem, but they were wrong about shipping packaging/ shipping... System needs SERIOUSLY wrong at Renogy fulfillment and customer service agent as well as delays in shipment off... Is pretty poor Renogy will not accept returns with product modifications as it voids our warranty policy & more 1! Power needs that Renogy will not accept returns with product modifications as it voids our warranty policy a! Panels, off grid solar system needs this battery monitor is short am using Renogy for of. Performance and they arrived earlier than expected assume Renogy thinks it is not their,. People who ’ ve already reviewed Renogy Rating: ( 5.0 ) out of 5 stars that long upgrade... Comes with this battery monitor is short purchased two of them along with the Renogy 40 amp mppt for! Solution home ; Renogy Academy support myself a lower price, off-grid cabin semi-flexible..

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